As demand has grown, Loop Rentals has added more bikes to the fleet while keeping the operation flexible and efficient.

We spoke to Andreas Juchli, CEO and Founder of Loop Rentals, about how BookSpot supports the day-to-day operation and helps them scale without losing the customer experience.

Making self-service rentals work

Loop Rentals uses BookSpot’s integration with digital locks to run a self-service, remote-supported rental setup.

Before a customer arrives, they receive a time-limited access code that allows them to collect and return their bike without the team needing to handle every handover manually. During busy periods, staff are on site to prepare bikes and help customers, while quieter days can run with support provided remotely.

Customer communication is an important part of making that setup work. In BookSpot, Loop Rentals can add instructions on both product and add-on level, allowing them to use these descriptions almost like customer manuals. This means the main pick-up instructions can stay short and easy to understand, while customers still receive all the detailed information relevant to the exact bike, equipment and add-ons they have booked.

That helps Loop Rentals keep the self-service experience simple without leaving customers without the information they need.

Designed around travelling families

A large share of Loop Rentals’ customers are active families, often travelling with small children.

To make exploring Copenhagen easier, Loop Rentals offers the equipment families need alongside the bikes, including infant seats and children’s helmets in different sizes, free of charge.

Travelling with small children already comes with enough logistics, so the goal is to make getting around Copenhagen as smooth and enjoyable as possible.

Less time spent on deposits

The ability to securely save customers’ card details has made a noticeable difference to the day-to-day operation.

Previously, Loop Rentals spent significant time handling deposit refunds and answering questions about them. Saved card details also give the business additional security when renting out equipment, while reducing manual administration.

“We used to spend so much time managing deposits and answering questions about it. All of that is gone now.”

Keeping track of every bike

When every individual bike matters, managing availability can quickly become complicated, especially during the busiest parts of the season.

Loop Rentals uses identifiers in BookSpot to see exactly which bike is assigned to each booking. In the calendar timeline, bookings can be moved between bikes when the team needs to reorganise the fleet and make better use of available capacity.

57% growth without compromising quality

Loop Rentals has continued to grow strongly, with revenue increasing by around 57% compared with the previous year.

At the same time, the customer experience has remained strong. In 2026, Loop Rentals maintained a 4.8 rating while receiving more than 100 new customer reviews, showing that scaling the operation has not come at the expense of quality.

For Andreas, this is particularly important as Loop Rentals has become a favourite among families visiting Copenhagen.

Booking data in BookSpot also gives the team a better foundation for understanding demand, booking behaviour and future capacity needs as they plan the next stage of growth.

Support that understands the operation

For Andreas, the relationship with the BookSpot team is an important part of the BookSpot experience.

With a specific self-service setup and individual bike management, Loop Rentals sometimes needs support that goes beyond simple system questions.

Having a team to discuss those workflows with helps them get more out of BookSpot as the business grows, while keeping the experience smooth for both staff and customers.

“I'm very happy with BookSpot, and I'm really happy with the support.”