BookSpot Support

BookSpot is primarily designed for activities and experiences, or just businesses that sell time-based experiences or rentable products.

This includes, for example:

• Tours and safaris (boat tours, whale watching, kayaking, helicopter, guided experiences, walking tours, dog sledding etc.)
• Experiences and activities (high ropes courses, paintball, escape rooms, workshops, saunas, trail riding)
• Rentals (kayaks, canoes, bikes, snowmobiles, equipment etc.)
• Accommodation (campsites, tents, cabins, bed and breakfast, glamping).

If availability, capacity or resources matter to youroperation, BookSpot is built for you.

Yes. BookSpot lets you sell all your products in one system.

You can combine:

• Activities, experiences, tours and rentals
• Shared and private experiences
• Add-ons, upgrades and extras
• Gift cards, passes or vouchers
• Bundles and packaged products
• Accommodation

Each product can have its own pricing, durations, capacity and rules, and availability always stay synchronised automatically.

Yes. BookSpot offers a 7-day free trial.

During the trial, you can explore all features, set up products, configure availability and test the booking flow without enteringany payment details.

You can also book a demo with one of our specialists to see how BookSpot fits your business.

Onboarding with BookSpot is designed to be hands on, supportive, and tailored to your business.

When you sign up, you are paired with an onboarding specialist who has experience working with hundreds of activity providers. We take the time to understand how your operation works and guide you step by step through the setup.

During onboarding, we teach you how to configure your operation, schedules, pricing, payment and website integration. We also show you how to manage bookings, guests and daily operations in a way that fits your workflow.

In addition, you receive personalised recommendations based on best practices from other businesses. The goal is not just to get you live, but to make sure you feel confident using the system independently from day one.

Most businesses can start taking bookings very quickly with BookSpot.

Many operators go live within a few hours by creating products, connecting a payment provider and embedding the booking widget on their website. Most businesses are fully operational within one to three days, depending on setup complexity.

Yes, moving from another booking system to BookSpot is straight forward.

Our team supports you throughout the transition and guides you step by step to ensure everything is set up correctly. We help you create your products, transfer or manage existing bookings and configure your account so your daily operations continue without disruption.

The goal is to make the change as smooth and stress free as possible, allowing you to stay focused on running your business while we help you get started with BookSpot.