“Since switching to BookSpot, we’ve received a lot of positive feedback about the booking experience, not least from the staff at our parks."

From an outdated system to a better fit

Before moving to BookSpot, Högt & Lågt used a US-based booking platform that felt dated and was not well suited to the GDPR requirements of a European business.

When looking for a replacement, BookSpot stood out for its modern interface, ease of use and close relationship with the team behind the product. During the sales process, Alex was shown how the system could be configured for Högt & Lågt’s operations, giving the team a clear picture of how it would work in practice. The BookSpot team also supported the onboarding process, making sure all products were set up correctly while guiding staff on how to manage the system themselves. Ongoing support has since then always been close at hand via chat, phone and regular meetings.

Connecting bookings with capacity and equipment

For Högt & Lågt, the booking system is a central part of daily operations. Staff across all eight parks use BookSpot to sell tickets and check guests in, while Alex and CEO Robin use it more extensively to manage administration and capacity, as well as analyse revenue.

One of the most important parts of the setup is the connection between bookings and available harnesses. BookSpot allows the team to control how many tickets can be sold for each time slot based on the equipment available at each park.

This helps Högt & Lågt manage capacity, avoid overbooking and keep track of sales and equipment in real time.

Easier for staff, better control for the team

With employees spread across eight adventure parks, including seasonal staff who need to learn the system quickly, simplicity is important.

Since switching to BookSpot, Högt & Lågt has received positive feedback from staff about how easy the system is to learn and work with. At the same time, Alex and Robin retain a clear overview of capacity, equipment and sales across the organisation.

The ability to adjust inventory limits over time also gives the team the flexibility to adapt the setup as the business changes.

"It’s easy to learn, looks good, is simple to work with and comes with fast, helpful support.”

A partnership that grows with the business

For Alex, the relationship with BookSpot is an important part of the experience.

“It feels like we’re working together to make BookSpot as good and user-friendly as possible.”

One example came when Högt & Lågt was setting up a new park in Finland and needed the booking experience in Finnish. Around the same time, BookSpot introduced Finnish as a language and option for automatic translation.

Regular conversations, reviews and day-to-day chat support also give Högt & Lågt a direct way to raise questions and new needs as the business develops.

For the team, BookSpot is now more than a place to take bookings. It supports ticket sales, check-ins, capacity and equipment across eight adventure parks, helping Högt & Lågt keep everything connected as the organisation grows.