How Kanotkungen saves 6 hours per day with BookSpot

Kanotkungen, based in Sörmland, was founded in 1975 and is one of Sweden’s most established canoe rental businesses. Since Johan Herlitz took over the operation in 2017, he has further developed it into what it is today, with the help of digitalisation, sustainable thinking, and a vision to always prioritise the customer experience.

With a clientele consisting of school groups, companies, and private individuals, and a large number of canoes, Johan knew that digitalising the booking process was necessary to offer his customers the best experience, instead of handling all bookings manually through email inquiries and phone calls as he did before.

That’s when the need for a booking system emerged, and Johan realised that a powerful system would be required to manage the large volumes of equipment, bookings, and products with complex needs.

"With hundreds of bookings and logistics for each booking, I don’t understand how we could have run the business without BookSpot."

Manual administration that turned out to be a time thief

Previously, Johan spent the majority of his days managing bookings. With a business to run, staff to lead, and ensuring that all customers on-site received the best experience, he realised that manually handling bookings was not a sustainable solution. With dozens of incoming bookings per day, it became nearly impossible to keep track of everything, costing him both time and money, and in the worst cases, leading to overbookings.

To gain better control of the inventory and simplify the management of incoming bookings, Johan chose to start using BookSpot. After a short time with the system, he realised that not only did it simplify the work, but it also saved him an estimated six hours of work per day. This is because inventory management and bookings are practically handled automatically. It’s time he can now spend with customers, giving them an even better experience and further developing other parts of the business.

"The management of inventory and bookings has been significantly streamlined. It's thanks to BookSpot that all of this practically runs itself."

A powerful booking system for complex needs

Today, Kanotkungen has full control over all their bookings, from inventory to pick-up locations. They have achieved this by diligently using the booking manifest to get a clear view of the inventory and by setting up pick-up/transport products that customers book. This way, the staff knows exactly what time and place each canoe group needs to be picked up.

In addition to saving time, Johan has also developed his product offering. Today, Kanotkungen’s customers can, in addition to canoes, also rent tents, camping equipment, and other accessories through the booking system, which has increased their revenue.

"With BookSpot, I save 6 hours every day. It's time I can instead spend improving the on-site customer experience."

Four key BookSpot-features for Kanotkungen

Manifest – for a complete overview of the day’s bookings and inventory.

Booking page – for smooth administration of bookings, payments, and refunds.

Availability – for easy management of pick-up locations along the paddling routes.

Add-on products – has increased sales by offering rentals of drybags, etc.

We at BookSpot are very grateful for the trust placed in us to provide Kanotkungen’s booking system. We look forward to continuing to be a part of Kanotkungen’s journey and development as a leading player in the industry.